Warranty policy

chamvaoxanh.vn always commits to deliver to customers 100% new products, in the best condition, intact and exactly as ordered. Cases of return and refund will be considered as follows:
 
– Defective products, wrong product type, missing products compared to the order placed.
 
– Damaged products
 
Return period: Within 10 days.
 
Regulations on notification and sending of returned products
 
– Return notification period: within 24 hours from receipt of the product in case of defective or damaged products
 
– Return delivery period: within 14 days from receipt of the product.
 
Customers can send by post or bring the product directly to:
 
Address: 1st floor, N04B2 Thanh Thai building, Dich Vong ward, Cau Giay district, Hanoi city.

Cases for return:

  • The product has technical errors, manufacturer’s damage.
  • The product has expired or shows signs of being used.
  • Defects in delivery of missing or broken goods before reaching the customer
  • Delivering the wrong product
  • Conditions for exchange and return
  • The product is intact, with full packaging, box, foam, user manual (if any)
  • Order confirmation notice, VAT invoice (if any)
  • The product is not scratched, cracked, wet, contaminated with chemicals, or repaired
  • The product has no signs of use (in case of delivering the wrong product)

Note, in case of product return due to dissatisfaction:

  • chamvaoxanh.vn will not refund the original shipping fee and any discount/promotion codes (if any).
  • Not applicable to products in the non-returnable category.
  • In case the product has exceeded the return period, chamvaoxanh.vn will guide and support the processing.
  • In case the product to be exchanged is out of stock, chamvaoxanh.vn will refund without any requirements in this case.
  • No returns or exchanges are accepted for online vouchers or promotional products.

Refund time and method:

Transfer within 9-12 working days from the time the customer receives the returned goods or receives feedback.
 
In case the above time has passed but you have not received a refund, please contact the bank directly for support or contact Cham Vao Xanh via:
 
CHAM VAO XANH
Address: 1st Floor, N04B2 Thanh Thai Building, Dich Vong Ward, Cau Giay District, Hanoi City.
Hotline: 098 112 17 05
Email: chamvaoxanh@gmail.com
Website: chamvaoxanh.vn

Product exchange/return process:

Step 1: Customers contact the hotline 098 112 17 05 (8:00-17:00) or email: chamvaoxanh@gmail.com for instructions on how to exchange/return the product. (If the product/order meets the conditions for return). Please fill in or prepare the following information:
 
– Order number;
 
– Product name;
 
– Reason for return, product defect if any (detailed description and photo attached);
 
– Need for support: exchange/return.
 
Step 2: Within 03 days after notification, the Customer sends the product or goods by post or brings them directly to Cham Vao Xanh at the above address. Please attach:
 
– Sales invoice and Value Added Tax invoice (if any);
 
– Promotional gifts (if any).
 
Step 3: Cham Vao Xanh receives the product and checks the product.
 
Step 4: Cham Vao Xanh notifies the Customer about the status of the return request.
 
Step 5: The Customer receives a replacement product or a refund.